Service Level Agreement (SLA)

NEIDRA’s approach is based in providing tailor made solutions to Customers, which are selected applying strict standards evaluating business process, and brands upon criteria of overall quality excellence, and official appraisals of every project’s lifecycle.

The purpose is the achievement of fast return on investment (ROI) for every Customer. 

NEIDRA provides a wide gamut of supporting services organized at different levels directly related to its mainstream processes. NEIDRA designs those services under every Customer’s specific needs in terms of:

  • scope
  • level of complexity
  • response time
  • agreed outcomes

The support services’ specifications per project case are recorded in a specific Service Level Agreement (SLA).